In our daily reactive firefighting, it is easy to get lost in the smoke. We don’t realize how much of our time is spent spinning our wheels and the negative impact it has on our staff, our reputation, and the bottom line. It is imperative that we take a step back and pull ourselves out […]
Month: March 2015
Perception is 9/10ths Reality… Managing Customer Perception & Expectations
How much easier would your job be if you could use the Jedi mind trick? “You are not cold, the temperature is just right.” “You enjoy your gray cubicle with dim lighting.” “You don’t really need that dry erase board hung today.” Okay, come back to reality… The truth is you can’t (or at least shouldn’t) […]
Politics and Facility Management – Wanna Win, Gotta Play
When you hear the word “politics”, what comes to mind? Finger-pointing, gridlock, partisan, money, under-table deals, scandals, etc. – all-in-all, politics has a negative connotation. However, according to Merriam-Webster, politics is defined as “activities that relate to influencing the actions and policies of a government or getting and keeping power in a government.” The key […]