Are you trying to enter or grow your career in the facility industry? Do you want to gain more respect as a “facility professional”? Looking to make more money? Are you just trying to shake the stigma of “glorified janitor”? If you answered “Yes!” to any of these questions, then you will want to read […]
Tag: facility management training
Implementing a Robust Maintenance Program
In our daily reactive firefighting, it is easy to get lost in the smoke. We don’t realize how much of our time is spent spinning our wheels and the negative impact it has on our staff, our reputation, and the bottom line. It is imperative that we take a step back and pull ourselves out […]
Perception is 9/10ths Reality… Managing Customer Perception & Expectations
How much easier would your job be if you could use the Jedi mind trick? “You are not cold, the temperature is just right.” “You enjoy your gray cubicle with dim lighting.” “You don’t really need that dry erase board hung today.” Okay, come back to reality… The truth is you can’t (or at least shouldn’t) […]
Politics and Facility Management – Wanna Win, Gotta Play
When you hear the word “politics”, what comes to mind? Finger-pointing, gridlock, partisan, money, under-table deals, scandals, etc. – all-in-all, politics has a negative connotation. However, according to Merriam-Webster, politics is defined as “activities that relate to influencing the actions and policies of a government or getting and keeping power in a government.” The key […]
Perception is 9/10ths Reality – Managing Customer Expectations and Perception
How much easier would your job be if you could use the Jedi mind trick? “You are not cold, the temperature is just right.” “You enjoy your gray cubicle with dim lighting.” “You don’t really need that dry erase board hung today.” Okay, come back to reality… The truth is you can’t (or at least shouldn’t) […]