A CMMS (CAFM/IWMS) is the nervous system of a facility management program and as such is a valuable tool to the department. This class will provide a comprehensive overview of how to utilize a CMMS to manage day-to-day operations and drive business decisions. We will also talk about tips for successfully selecting and implementing a […]
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Perception is 9/10ths Reality – Managing Customer Expectations and Perception
How much easier would your job be if you could use the Jedi mind trick? “You are not cold, the temperature is just right.” “You enjoy your gray cubicle with dim lighting.” “You don’t really need that dry erase board hung today.” Okay, come back to reality… The truth is you can’t (or at least shouldn’t) […]