Perception is 9/10ths Reality… Managing Customer Perception & Expectations

Mind Games

How much easier would your job be if you could use the Jedi mind trick?  ”You are not cold, the temperature is just right.”  “You enjoy your gray cubicle with dim lighting.”  “You don’t really need that dry erase board hung today.”  Okay, come back to reality…  The truth is you can’t (or at least shouldn’t) […]

Politics and Facility Management – Wanna Win, Gotta Play

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When you hear the word “politics”, what comes to mind?  Finger-pointing, gridlock, partisan, money, under-table deals, scandals, etc. – all-in-all, politics has a negative connotation.  However, according to Merriam-Webster, politics is defined as “activities that relate to influencing the actions and policies of a government or getting and keeping power in a government.”  The key […]

Fundamentals of FM Webinar

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Start 2015 with you and your facility team on the same page…  FM360 Online is providing a great training opportunity for the whole team that will provide a baseline understanding of what it takes to develop and manage a robust facility management program. This 45-minute webinar will cover the following and help you to level […]

More Than Glorified Janitors – Selling the Value of the Facility Team

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Please do not take offense by the title of this article; I am not saying anything negative about janitors.  In fact, my intent is for us, as facility professionals, to realize the value of every team member in the facility department – from custodial and landscaping to journeymen and management – and market that value […]

Fast Track Program

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Whether you are starting off in the facility industry, preparing for that next position, or desiring to take your program to the next level, FM360′s Fast Track program can help you by providing coaching & consulting via telephone, video conference, and on-site visits. FM360′s Fast Track Program Approach: Setting a Course – begin with an […]

Test-Taking Tips

The below tips are ones that I have given to folks preparing for IFMA’s FMP & CFM tests and the Building Operator Certification (BOC).  However, these tips would be useful to any test you may take. Link to Test-Taking Tips. Provided by John Rimer, CFM of FM360 Consulting and Facility University

Test-Taking Tips

Below are a few test-taking tips that are applicable to most tests in the industry.  I hope these help you in pursuing any related credentials and/or certifications. •Watch for EXTREME words (e.g. always, never, most, all, etc.) •Identify KEY WORDS that describe and color the question/answer •Pick the “Better” of the two; may not necessarily […]

IFMA’s FMP Project Management – Kansas City, KS – September 29th-30th

Course Overview: This course is designed to cover Project Management, one of the four modules needed for the FMP designation. Course Duration:  2 days, 8:30 am – 5 pm   Instructor:  John Rimer, CFM, – Founder & President of Facility University (facilityu.com) and FM360 Consulting.  John has over 17 years’ facility management experience in a variety of capacities […]

IFMA’s CFM Exam Prep Course – September 27th – St. Louis, MO

Offered by the St.Louis Chapter of IFMA at little to no cost to IFMA members. Contact FacilityU to learn more and to register.

IFMA’s CFM Exam Prep Course – August 18th – Spokane, WA – For only $159

Offered through Northern Rockies Chapter of IFMA. Click here to learn more. Instructor: John Rimer, CFM