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Perception is 9/10ths Reality – Managing Customer Expectations and Perception

Mind Games

How much easier would your job be if you could use the Jedi mind trick?  ”You are not cold, the temperature is just right.”  “You enjoy your gray cubicle with dim lighting.”  “You don’t really need that dry erase board hung today.”  Okay, come back to reality…  The truth is you can’t (or at least shouldn’t) […]

Operations & Maintenance Series

brain building tablet

The Operations & Maintenance series is a monthly, bite-sized, online set of courses that will provide an overview of primary building systems, their function & application, recommended maintenance practices, and common deficiencies for each system. This eight-part series is good for facility staff and management that are looking to gain a general understanding of facility systems and maintenance practices. […]

FM Leadership Series

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The FM Leadership series provides bite-sized, online training that focuses on managing relationships, marketing the organization, developing teams, and leading the overall facility program.  This five-part series is targeted for those in leadership or entering that role. Curious about the series?  Watch the first session for FREE Purchase the series for only $299! All classes are recorded and available […]