Facility Services Survey should be conducted at least annually to a variety of stakeholders. The outcome of the survey will reveal valuable information regarding customer perception and the Facility Department’s service level. (Moved Survey template to FM360’s Online Portal, which is available to FM360’s Road Warrior and Fast Track Program members.) Provided by John Rimer, CFM of FM360 Consulting […]
Tag: leadership
Building Survey
Recommend conducting survey annually to a variety of stakeholders, including guests/visitors. (Moved Survey template to FM360’s Online Portal, which is available to FM360’s Road Warrior and Fast Track Program members.) Survey provided by John Rimer, CFM of FM360 Consulting and Facility University
Post-Move Survey
The Post-Move Survey should be completed shortly after occupants move into a new space or office reconfiguration. The results of the survey will help improve future moves and communicate to occupants that the Facility Department values their opinion. (Moved Survey template to FM360’s Online Portal, which is available to FM360’s Road Warrior and Fast Track Program members.) Survey was […]
Stakeholder Survey Form
I recommend that a Facility Manager/Director interview their stakeholders (e.g. such as management and department heads) annually; ideally in preparation for budget season. The intent is not necessarily for the FM to hand the survey to the stakeholder to have complete it; rather, it is used by the FM to provide talking points and to […]
Make a Negative a Positive – Using Failures to Gain Support
No, I’m not trying to teach you any “fuzzy math”; rather I want to talk about failures – yes, those things that blew up on us that we would rather forget. How many of you enjoy getting phone calls from the company president complaining that their office is hot? Or how about the breaker that […]
From Boiler Room to Board Room by Brad Howlett, CFM
Let’s face it—the facilities management industry has been undervalued since buildings became more than shells. While facilities specialists and operators realize this, usually top brass does not. Buildings are believed to be static, boring, and simple, so why should they pay a business manager to run the facilities department when any ol’ janitor will do? […]
No More Firefighting – Planning for Success with a Capital Replacement Program
Published in the July/August 2014 issue of IFMA’s Facility Management Journal (FMJ), this article discusses the need for a Capital Replacement Program and provides simple steps on how to implement one. Follow this link to read more: No More Firefighting Sign-up for the FM360 Newsletter…
The Need for Capital Renewal Planning by Scott Leadbetter, CFM
Other than its employees, a corporation’s facilities are its most costly asset. In our roles as facility managers, we are constantly faced with how we can extend the life of this aging infrastructure. Taking its toll is the deferred and/or insufficient preventative maintenance processes, which accelerates the systems’ deterioration. Combine that with not being able […]
The Hands-On Hand-Off by Brad Howlett, CFM
At some point in every facilities manager’s career there comes a time where the FM’s responsibilities need to be passed on to a successor, or a replacement. Hopefully this happens because of upward mobility—being offered a higher level position. Sometimes it comes under more difficult circumstances for the FM—organizational restructuring, downsizing, etc. Either way, it […]
CMMS – A Necessary Business Tool for Today’s Facility Manager
Facility Managers are responsible for what is typically the second largest asset and expense for most organizations – the buildings. Additionally, they have a direct impact on the productivity of the number one asset – its people. Yet, many facility managers do such without being properly equipped. One of the most, if not the most, […]