Test-Taking Tips

The below tips are ones that I have given to folks preparing for IFMA’s FMP & CFM tests and the Building Operator Certification (BOC).  However, these tips would be useful to any test you may take. Link to Test-Taking Tips. Provided by John Rimer, CFM of FM360 Consulting and Facility University

Workspace Survey

Keeping occupants safe & productive are two of a Facility Department’s primary duties.  The below survey will provide valuable information regarding how customers feel about their workspace and functionality. (Moved Survey template to FM360′s Online Portal, which is available to FM360′s Road Warrior and Fast Track Program members.) Provided by John Rimer, CFM of FM360 […]

Facility Services Survey

Facility Services Survey should be conducted at least annually to a variety of stakeholders.  The outcome of the survey will reveal valuable information regarding customer perception and the Facility Department’s service level. (Moved Survey template to FM360′s Online Portal, which is available to FM360′s Road Warrior and Fast Track Program members.) Provided by John Rimer, CFM of FM360 Consulting […]

Building Survey

Recommend conducting survey annually to a variety of stakeholders, including guests/visitors. (Moved Survey template to FM360′s Online Portal, which is available to FM360′s Road Warrior and Fast Track Program members.) Survey provided by John Rimer, CFM of FM360 Consulting and Facility University  

Post-Move Survey

The Post-Move Survey should be completed shortly after occupants move into a new space or office reconfiguration.  The results of the survey will help improve future moves and communicate to occupants that the Facility Department values their opinion. (Moved Survey template to FM360′s Online Portal, which is available to FM360′s Road Warrior and Fast Track Program members.) Survey was […]

Stakeholder Survey Form

I recommend that a Facility Manager/Director interview their stakeholders (e.g. such as management and department heads) annually; ideally in preparation for budget season.  The intent is not necessarily for the FM to hand the survey to the stakeholder to have complete it; rather, it is used by the FM to provide talking points and to […]

Emergency Operating Procedure (EOP) Template

The EOP template provides a simple and concise way to document and communicate any maintenance or emergency operating procedure. I recommend providing the tasks step-by-step without assumptions.  When finished, you should be able to hand the procedure to any of your staff or co-workers and they should be able to follow-it, even with no training […]