Fellow Facility Professionals – It’s Time to Raise the Bar

As published in the September 2015 edition of Buildings Maintenance & Management magazine (page 32 – 34)

Perception is 9/10ths Reality… Managing Customer Perception & Expectations

How much easier would your job be if you could use the Jedi mind trick?  “You are not cold, the temperature is just right.”  “You enjoy your gray cubicle with dim lighting.”  “You don’t really need that dry erase board hung today.”  Okay, come back to reality…  The truth is you can’t (or at least shouldn’t) […]

Politics and Facility Management – Wanna Win, Gotta Play

When you hear the word “politics”, what comes to mind?  Finger-pointing, gridlock, partisan, money, under-table deals, scandals, etc. – all-in-all, politics has a negative connotation.  However, according to Merriam-Webster, politics is defined as “activities that relate to influencing the actions and policies of a government or getting and keeping power in a government.”  The key […]

FM360 Online Training – Leveraging a CMMS in a Facilities Program

A CMMS (CAFM/IWMS) is the nervous system of a facility management program and as such is a valuable tool to the department.  This class will provide a comprehensive overview of how to utilize a CMMS to manage day-to-day operations and drive business decisions.  We will also talk about tips for successfully selecting and implementing a […]

Selling Your Business Case – Closing the Deal…

As we discussed in FM360’s previous article, The In-Your-Face Business Case , it is one thing to assemble your business case; it is another to sell it… Selling your business case (or any other proposal to management) starts long before you enter the meeting room to present your case.  “Selling” is an on-going, active effort […]

The In-Your-Face Business Case

After multiple postponements and reschedules, you are finally in front of upper management to present your business case upon which you have spent many hours to make it as bullet-proof as possible.  It’s your turn, you’re on.  You pass the packets around the table, thank them for their time, and start walking them through your […]

The 411 on TeleWorking (Part 1) – Why…

While teleworking may not be an option for many facility professionals, it is a growing trend that has significant impact on the assets they operate & manage.  For example, in 2007 Sun Microsystems reported annual savings of $68 million in real estate costs, $3 million in reduced power consumption, and $25 million in IT expenditures […]

Getting an A-Grade at the C-Level

As facility professionals, we are pretty good at reacting in an emergency, dealing with difficult people, figuring out how to get a square peg into a round hole, doing more with less, and many other challenges that fly at us daily.  However, the one key area where programs fail or struggle time and time again […]

Make a Negative a Positive – Using Failures to Gain Support

No, I’m not trying to teach you any “fuzzy math”; rather I want to talk about failures – yes, those things that blew up on us that we would rather forget. How many of you enjoy getting phone calls from the company president complaining that their office is hot?  Or how about the breaker that […]

“Facilitopia” – A Brighter Vision for the Facility Industry

In speaking at the IBOA/Northern Rockies Chapter of IFMA’s 2nd Annual Facility Professionals Convention in Boise, Idaho this June, I shared my vision for the facility industry – I called it “Facilitopia”. Now, don’t get me wrong, I am not looking for facilities to be the new glamour career.  The only fame we might get […]